Return & Exchange Policy

Effective Date: September 15, 2025

Overview

All sales are final. We do not accept returns or cancellations after an order is placed.

Exchange Policy (Damaged/Defective Only)

We offer exchange only for products that are received damaged or defective. To raise an exchange request, you must email us at jaipurcottonkurti12@gmail.com with a mandatory unboxing video.

How to raise an exchange request

1. Email: jaipurcottonkurti12@gmail.com
2. Subject line: Exchange Request – Order #[Your Order ID]
3. Attach a single-take unboxing video recorded from opening the sealed parcel to showing:
   • Outer packaging & visible shipping label
   • Product taken out of the packaging
   • The exact damage/defect is clearly
   • All tags and original packaging
4. Include photos of the defect and a brief description of the issue.

Items sent back without prior email approval will not be accepted.

Product Information

• Product pages include color, fabric, fit and care. Minor color variations due to screen settings are not defects.
• Customized, made-to-order, and discounted items are strictly non-returnable and non-exchangeable except for damage/defect as above.

Non-Returnable / Restricted Items

• Customized/personalized items
• Perishables, personal care items, hazardous materials, flammable liquids or gases
• Gift cards and items sold under final sale/promotions

Order Acceptance

We may refuse or cancel orders due to availability, pricing/listing errors, or concerns flagged by payment/fraud checks.

Legal

This policy does not limit rights available under applicable consumer protection laws; where required, we will comply accordingly.